Refund policy

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return for store or online credit.

Refunds to original payment method are available up until 30 days. Shipping costs apply to the customer.

To be eligible for a return, your item must be in the same condition that you received it, unused, not wound, with tags, and in its original packaging undamaged. You’ll also need the receipt or proof of purchase or packing slip.

Please note that returns will need to be sent to the following address: 

The Knitting Room, Attn: Returns, 11111 State Route 23, Windham, NY 12496.

You can always contact us for any return question at shop@theknittingroomny.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can correct it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like spinning fiber, books, patterns, notions and needles. Along with custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on wound yarn, sale items, trunk shows or gift cards.

Exchanges
If you would like to exchange items, it's easier to buy the item separately after the return is processed. You can contact us at shop@theknittingroomny.com. if you like us to hold the item for you.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@theknittingroomny.com.